Contact support
Email ShowTix support — business hours, response targets, what to include, and company details for Songbrothers Records Pty Ltd t/as ShowTix Event Ticketing.
For customersLast updated
On this page
Email us at support@showtix.com.au. We're here Monday to Friday, 9:00–18:00 AEST, and we answer urgent problems — outages and payment failures — within an hour.
You can also reply to any email ShowTix has sent you; replies come to the same support team.
Before you write#
Many questions are quicker to solve yourself:
| You want to… | Go to |
|---|---|
| Find your tickets or open your order again | My Tickets |
| Get a refund | Refunds — refunds are approved by the event's host |
| Give a ticket to someone else | Transferring tickets |
| Get a receipt or tax invoice | Receipts and tax invoices |
| Sign in | Signing in |
For questions about the event itself — start times, age limits, venue access — the host or venue usually knows best. Their details are on the event page.
How to contact us#
Email support@showtix.com.au.
To help us answer in one go, include:
the email address you used to buy
your order reference (for example #4C9DE237 — it's in your confirmation email and on your order page)
the event name and date
what happened, and a screenshot if something looks wrong
Sales or billing
For sales or billing questions, use the same address and add "Sales" or "Billing" to your subject line.
We don't offer phone or live-chat support.
Business hours#
Monday to Friday, 9:00–18:00 AEST (Melbourne time). We monitor critical incidents after hours.
Response targets#
| Priority | Examples | Target response |
|---|---|---|
| P1 — Priority incidents | Outages or payment failures | 1 hour |
| P2 — High priority | Degraded features | 4 business hours |
| P3 — General | How-to questions and feedback | 1 business day |
These are targets for our first reply, not for a fix. Business hours and business days are Monday to Friday, 9:00–18:00 AEST.
Trust and security#
Data encrypted in transit and at rest
Role-based access controls and audit logging
Regular backups and redundancy across regions
Looking for a security questionnaire or a data processing agreement (DPA)? Email us and our team will assist. For privacy requests, see Privacy and your data.
Company details#
| Detail | |
|---|---|
| Legal name | Songbrothers Records Pty Ltd |
| Trading as | ShowTix Event Ticketing |
| ABN | 63 617 186 919 |
| Location | Melbourne, Australia |
| Support email | support@showtix.com.au |
Hosts, performers and partners#
Selling tickets or running events? The same address works for you too — see the hosting help in Becoming a host, or the developer docs in Partners.
Was this article helpful?