For customers
Buying tickets
Find an event, choose seats, pay, and manage your tickets — transfers, refunds, waitlists and what happens if an event changes.
- Finding eventsBrowse What's On — everything on sale with ShowTix — search by event, performer, venue or town, and filter by date and price.
- Choosing seats on a seat mapHow to pick reserved seats, tables and standing areas on a ShowTix seating map, use Find best seats, and see the view from your seat in 3D.
- Checkout and paymentHow ShowTix checkout works — your details, promo codes, the 15-minute hold, paying by card or PayPal, free orders, and what to do if payment fails.
- Using a promo codeWhere to enter a ShowTix promo code at checkout, how the discount shows, and what to do when a code doesn't work.
- Receipts and tax invoicesYour ShowTix confirmation email is your receipt and tax invoice — what it shows (GST, booking fee, ABNs) and how to get another copy.
- My Tickets — finding your ordersSee all your ShowTix tickets at /my-tickets — signed in, or as a guest with a code emailed to the address you bought with.
- Ticket PDF, printing and Apple WalletGet into the event with your ShowTix QR code — on your phone, as a printed PDF, or in Apple Wallet. Google Wallet isn't available yet.
- Transferring or gifting a ticketSend a ShowTix ticket to someone else by email. The old QR code stops working, and any resale price is capped at face value plus 10%.
- Refunds and refund requestsHow to ask for a refund on a ShowTix order, who decides, what's refunded and how long the money takes to come back.
- Joining a waitlistWhen a ShowTix event sells out, join its waitlist and we'll email you if tickets come back — first come, first served.
- Event changes and cancellationsWhat ShowTix emails you when an event changes or is cancelled — automatic refunds, host updates, and reminders before the show.
- AccessibilityFinding wheelchair-accessible and companion seats on ShowTix seat maps, using the site with a keyboard or screen reader, and who to ask about venue access.
- Contact supportEmail ShowTix support — business hours, response targets, what to include, and company details for Songbrothers Records Pty Ltd t/as ShowTix Event Ticketing.
- Common questionsQuick answers to the questions ShowTix customers ask most — fees, accounts, missing tickets, refunds, transfers and more.