Privacy and your data
What ShowTix collects, what hosts can see about you, how to update your details, and how to ask for a copy of your data or have it deleted.
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Our full policy is at /privacy. In short: we collect what's needed to sell you tickets and run your account, we share your details with the event's host so they can run the event and check tickets, and you can ask us to show, correct or delete your information at any time.
What we collect#
From the Privacy Policy:
When you buy tickets or create an account: your name and contact details, email address, payment information and purchase history.
When you visit the site: your IP address, browser type, device information, and cookies and usage data.
Card details are entered on Stripe's payment page and PayPal details on PayPal's — ShowTix doesn't see or store your full card number.
What hosts can see#
We share your information with event organisers "only to the extent necessary for event administration and ticket validation". In practice, the host of an event you've bought tickets for can see your order — your name, email, phone (if you gave one), what you bought and whether you've checked in. They use it to run the door, send you updates about the event, and handle refunds.
If you transfer a ticket, the host can see the new holder's name and email instead.
Updating your details#
| What | Where |
|---|---|
| Name, phone and profile photo | Settings → Profile |
| Email address | Settings → Security — see Changing your email |
| Marketing emails | Settings → Profile → Communication — see Notifications and unsubscribing |
| Name or email on an order you've already placed | Contact support |
Your rights#
You can ask us to:
give you access to the personal information we hold about you
correct anything that's wrong
delete your information
stop sending you marketing
Email privacy@songbrothers.com.au — the contact in our Privacy Policy — or support@showtix.com.au. Send it from the email on your account or orders so we can confirm it's you.
Deleting your account#
You can delete your account yourself in the app (Account › Delete account) or on the web (Settings › Security). We confirm it's you with an email code. See Deleting your account for what's deleted and what we keep for legal reasons.
Before you do, download any tickets you still need (Save All on each order page). See Ticket PDF and Apple Wallet.
Security#
Data encrypted in transit and at rest
Role-based access controls and audit logging
Regular backups and redundancy across regions
Signing in with a one-time email code means there's no ShowTix password to be stolen or reused. Keep your email account secure, because that's what protects your ShowTix account. See Signing in.
Cookies#
We use cookies and similar tracking technologies to improve your experience on ShowTix. You can change your browser settings to decline cookies, but some features may not work.
Children#
ShowTix isn't intended for children under 13, and we don't knowingly collect their information.
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