Receipts and tax invoices
Your ShowTix confirmation email is your receipt and tax invoice — what it shows (GST, booking fee, ABNs) and how to get another copy.
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Your order confirmation email doubles as your receipt. For a paid order it's titled Tax invoice and shows every ticket line, the total you paid, the booking fee and the GST included, and who sold you the tickets — with their ABN when they've provided one.
The confirmation email#
Straight after you pay, we email the address you entered at checkout. The subject is "Your tickets for [event] · Order #XXXXXXXX". It contains:
Order confirmed and the event's date, time, venue and a map link
View your tickets — opens your order page
Open in the app — opens a ticket in the ShowTix app, if you have it
your tickets attached as a PDF (see Ticket PDF and Apple Wallet)
the receipt section described below
If it hasn't arrived after a few minutes, check your spam or promotions folder, then use My Tickets to find your order.
What the tax invoice shows#
| Line | What it means |
|---|---|
| Order reference | An 8-character reference such as #4C9DE237. It matches your ticket PDF and order page. |
| Ticket lines | Quantity × ticket type, the price each, and your seats if the event is seated |
| Subtotal and Promo code | Shown only if you used a promo code |
| Total paid | Exactly what was charged to your card or PayPal |
| Includes booking fee | The booking fee — already inside the ticket prices, not added on top |
| Includes GST | The GST included in the total |
Under the totals:
Sold by [organiser] · ABN [number]. — the host who sold the tickets. If they haven't given us an ABN, only their name appears.
Booking fee supplied by Songbrothers Records Pty Ltd t/as ShowTix Event Ticketing · ABN 63 617 186 919. — the booking fee is supplied by ShowTix.
"All prices in AUD and include GST."
Free orders get the same section titled Receipt instead of Tax invoice.
Booking fee and GST are always included
ShowTix prices are fee-inclusive. The amounts marked "Includes" are part of the total you paid, itemised so you can see them — nothing extra is charged.
Your order page#
The View your tickets link opens your order page (/tickets/ followed by your order number). It shows the same figures as the email — your ticket lines, Total paid, Includes booking fee and Includes GST — next to your tickets. Select Copy beside Order reference to copy your reference.
Getting another copy#
Resend the email — there's no self-service resend. Open your order from My Tickets instead; it has the same receipt figures. Or ask the host or support to resend your tickets.
Find an old order — use My Tickets with the email you bought with.
Invoices in a business name#
Receipts are issued to the name and email entered at checkout. Changing the name on a receipt, or issuing a separate invoice to a company, isn't available yet. If you need one for an expense claim, contact support with your order reference.
After a refund#
Refunds don't produce a new tax invoice. You'll get a refund email confirming the amount — see Refunds. Refunded tickets show as Refunded in My Tickets.
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