Skip to content

Joining a waitlist

When a ShowTix event sells out, join its waitlist and we'll email you if tickets come back — first come, first served.

For customersLast updated

On this page

When an event is sold out, its page shows "This event is currently sold out" and a Join Waitlist button. Add your details and we'll email you if tickets become available — for example when someone's order is refunded or the host releases more.

Join the waitlist#

  1. On the sold-out event's page, select Join Waitlist (it opens /waitlist/ followed by the event number).

  2. Fill in First Name, Last Name, Email and Phone Number. All four are required.

  3. Select Join Waitlist. You'll see "You're on the list!"

You can join each event's waitlist once per email address. Waitlists are only for sold-out events — if tickets are still on sale, the page says "Tickets are still available" and links you to Get tickets.

When tickets come back#

We email people on the waitlist in the order they joined, one person per ticket that's freed up. The email is titled "Tickets just released for [event]" and has a Get tickets link to the event page.

  • It isn't a reservation. Tickets are first come, first served — buy them on the event page as normal.

  • Act within 24 hours. The email says when your turn ends. After that, the next person on the waitlist may be emailed.

  • You might not hear from us at all if no tickets are freed up.

Be quick

Open the link as soon as you get the email and go straight to checkout. Your tickets are only held once you've added them to your cart — see Checkout and payment.

Leaving the waitlist#

There's no self-service way to leave a waitlist yet. If you no longer want the emails, just ignore them, or reply to one and ask us to remove you.

Waitlists elsewhere#

Events in the More events section of What's On are sold on other ticketing sites, so they don't have ShowTix waitlists — check with that site. See Finding events.

Was this article helpful?

Related articles