Venues

Every event happens at a venue. When you create an event, you either pick a venue that's already on ShowTix or add a new one. Venues you manage are listed under Venues in the sidebar (/venues).

Choosing a venue for your event#

On the location step (Where's the show?), search Search a venue or address, then drag the pin to the exact spot.

Before you sign in#

ShowTix looks for matching venues (Checking for existing venues…):

• If your venue is listed under Already on ShowTix? Pick it, choose it. The frame turns green and reads Existing venue.

• If it isn't listed, use Not listed? Add a new venue (or New venue from this pin when there are no matches). Check the address, type the venue's name and click OK. The green frame reads New venue to be created — the venue is created when you publish.

Use Change to pick again.

When signed in#

Search Match an existing venue, which includes venues you've added before. Or name a New venue from this pin and click Create — the venue is created straight away. You'll see Venue set.

Parks, showgrounds and places without a street number#

A venue needs a street address, a suburb and state, or a map pin. You can drop the pin on a park, beach, showground or landmark that has no street number. If you search for a well-known place, its name is suggested as the venue name.

Adding a venue from the Venues page#

Go to Venues → New venue and enter the:

• Venue name

• Street address and Address line 2

• Suburb / city, State and Postcode

• Country (defaults to Australia)

• Phone, Website and Description

We work out the map location from the address in the background.

Editing a venue#

Open the venue from Venues. Under Venue details, click any field to edit it: Name, Phone, Website, address fields or Description.

You can edit a venue if:

• your organisation owns it, or

• no organisation owns it and every event there is yours.

If not, saving shows Only the venue's owner can change it.

Areas#

Under Areas, use Add area to describe rooms or spaces within the venue, each with a Title, Capacity, Default price and Description. Edit or Delete area as needed.

Seating plans#

Save reusable seat maps on the venue itself. On the venue page, find Seating plans and click New seating plan (or Map out this venue). This opens the seating designer.

Each event that uses a venue plan gets its own copy, so changing the venue plan never affects events already set up.

A plan made by another host is read-only to you: Another host made this plan. Make your own copy to change it. Click Make a copy to edit to get your own version, named "(my copy)".

Deleting a venue#

Hosts can't delete venues — there's no delete option in the app or the API. Events, past ticket sales and seating plans depend on venue records, so removing one could break them.

If a venue needs to be removed (for example, it's a duplicate or has closed), contact support@showtix.com.au. Our platform team can remove it from listings and pickers. Events already linked to it keep working, and it can be restored.

You can delete an area or a seating plan you manage.