Deleting your account

You can delete your ShowTix account yourself at any time. You don't need a password: we confirm it's you with a code sent to your email.

In the app (iPhone or Android)#

1. Open Account.

2. Tap Delete account, under Sign out.

3. Tap Email me a code, then enter the 6-digit code from your email.

4. Tap Delete my account.

On the web#

1. Sign in and go to Settings › Security (open it).

2. Choose Delete account and follow the same steps.

When it's done you're signed out on every device, and we send a confirmation to your old email address.

What gets deleted#

• your name, email address, phone number and photo

• your sign-in details and every active session

• saved payout, bank and business details

• your marketing and email preferences

• your organisation memberships

Your email address is freed up, so you can create a new account with it later.

What we keep#

We have to keep records of purchases for tax and legal reasons, so these stay, no longer linked to an account you can sign in to:

• orders, payments, refunds and payouts, with their amounts

• tickets already issued, including the name and email on them. A host needs these to run their event, and a ticket for a future event still gets you in.

Download any tickets you still need before you delete your account. See Ticket PDF and Apple Wallet.

When you can't delete it yet#

The app or website will tell you if one of these applies:

• You have upcoming events on sale or with tickets out. Cancel them first, or contact support.

• You're the only owner of an organisation that has other members. Make another member an owner first.

• Platform admin accounts can't be deleted from the app.

Can't sign in?#

Email privacy@songbrothers.com.au from the email address on your account or orders, and we'll delete it for you.