Engagements overview
What the Engagements area is, who can see it, and how engagements, bookings, quotes, contacts and performers fit together.
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Engagements is the private side of ShowTix: performances you book and run for a client — a wedding, a corporate function, a private party — where nobody buys a ticket. You book performers, quote the client, invoice them, and pay the performers, all from one place. Ticketed shows live under Events instead (see Create an event).
Who can see Engagements#
Engagements and three related areas are switched on per account. If you don't see them in the sidebar, they're turned off for you.
| Sidebar item | URL | What it's for |
|---|---|---|
| Engagements | /gigs | Each private engagement: date, venue, client, fee, performers, invoicing |
| Booking Enquiries | /bookings | Incoming enquiries and your booking pipeline |
| Quotes | /quotes | Priced proposals you share with clients |
| Contacts | /contacts | Your client contact book (synced to Xero if connected) |
| Performers | /artists | Your performer profiles — always visible |
The four switchable areas (Engagements, Booking Enquiries, Quotes, Contacts) turn on and off together. New accounts start with them off — ShowTix opens on ticketed events by default. If you run private engagements, contact support@showtix.com.au and we'll switch them on for your organisation (or just for you).
How the setting is decided
Each area is resolved in order: a setting on your own account wins, then your organisation's setting, then the default (off). So a whole organisation can have Engagements on while one member has it off, or the reverse. If you open /gigs with Engagements off, you're sent back to your Dashboard.
How the pieces fit together#
An enquiry arrives — log it under Booking Enquiries with the client's details. Every booking creates an engagement in the Enquiry stage. See Booking Enquiries.
You quote — create a quote from the booking or the engagement, then share its link. The client can accept it online without an account. See Quotes.
You confirm — move the engagement to Hold or Booked. See Create an engagement.
You book performers — add each performer with their pay and invite them. They accept or decline from the email, no login needed, and ShowTix sends the reminders. See Adding performers and Reminder cadence.
After the performance — mark it Complete, then Finalise: the client is invoiced, performer invoices are issued and a bank payment file is produced. See Finalising and invoices.
Words you'll see#
Engagement — one private booking. URLs still use
/gigs, e.g./gigs/1234.Performer profile — a profile under Performers (/artists): the act you're selling, shown on quotes and public pages.
Performer on an engagement — a person you've booked and will pay. Performers see the word "booking" or "performance" in their emails, never "engagement".
Client / billing contact — the person or business you invoice, from Contacts.
Who can open an engagement#
You can open an engagement if you organised it or you're a member of the organisation it was created under. Others get Engagement not found. If you belong to more than one organisation, see Switching organisations.
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