Booking Enquiries
Log client enquiries, move them from Enquiry to Hold to Booked, and mark them done — your booking pipeline.
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Booking Enquiries (/bookings) is your pipeline of client enquiries. Each booking links a client from Contacts with an engagement, starting in the Enquiry stage. From there you quote, pencil the date in, confirm it, then run it as a normal engagement.
Log a new enquiry#
Click New enquiry
Go to Booking Enquiries and click New enquiry.
Who's it for?
Choose Pick existing contact and search your contacts, or New contact and enter a Contact name (required) and Email (optional). New contacts are created in Xero too, so New contact only works once Xero is connected — see Contacts.
The enquiry
Add an Event summary (e.g. "Wedding reception — Smith & Jones"), Enquiry notes describing what the client asked for, when it Starts and Ends, and the Location. Click Create booking.
ShowTix creates the booking and an engagement in Enquiry, with Production provided by set to Artist. You can change that on the booking.
Enquiries from a connected website form also land here automatically. Connecting a form isn't self-serve yet — contact support@showtix.com.au if you need one.
Work an enquiry#
Open a booking to see the client, the event details and a three-step tracker: Enquiry → Hold → Booked. A highlighted button suggests the next step:
| Stage | Suggested next step | What it does |
|---|---|---|
| Enquiry, no quote yet | Send a quote | Creates a quote from your defaults and opens it. See Quotes. |
| Enquiry, quoted | Mark as held | Pencils the date in while the client decides |
| Hold | Confirm booking | Moves the engagement to Booked |
| Booked or later | Open the engagement | Takes you to the engagement to add performers and invoice. See Adding performers. |
The booking page has three cards:
The enquiry — What they asked for
Event details — Starts, Ends, Summary, Location / venue, Guests (capacity), Status, and Production provided by (Client or Artist)
Contact — Name, Email, Phone and Company
Edits save as you go. Any quotes for the booking are listed in the Quotes card.
You can also set the stage straight from the Status field under Event details. Bookings and their engagements share one status, so a change here shows on the engagement too.
Mark a booking as done#
When there's nothing left to do on an enquiry — it's booked and handed over, or the client went elsewhere — click Mark as done. Done is a to-do marker for your pipeline. It doesn't change the engagement's status. Click Reopen to bring a booking back.
Find bookings#
The Booking Enquiries list has three filters: Open (not done — the default), Done and All. It shows the Contact, the Booking summary, the Event date, when it was Received, its Stage, and a Done toggle you can click without opening the booking.
Booking enquiries vs engagements#
Every booking has an engagement behind it, but not every engagement has a booking. Engagements you create directly from Engagements → New engagement skip the enquiry stage and start as Booked. Use Booking Enquiries when you want to track an enquiry from first contact. Use Engagements for work that's already confirmed.
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